Working with Manhattan Hydraulics, we began with a strategy phase that mapped Cocoon’s business model to the different types of bookings it would need to operate. We synthesized these scheduling requirements into an end-to-end booking flow that works fluidly to meet the requirements and logistics of their physical space.

Cocoon customers are able to book a number of services using the member dashboard, including time in physical spaces with timeslots for rooms, 1-on 1-time with instructors and providers, recurring courses, and 1-off events. This means easier access to all sorts of childcare offerings so kids can get on the playground faster.

The Cocoon app is packed with modern hospitality features. Email reminders and subscription management allow Cocoon members to sign up for membership plans, book courses and events, and notify family members and caregivers to keep them all up to date. QR code checkins make for a seamless in-person experience.

On the admin side, the Cocoon staff can plan out their programming and resourcing, track course attendance, and analyze key customer metrics, all within their Shopify back-end.